Referral Information
Please make an appointment to see your sports doctor if you require a prescription or referral.
A referral from a medical practitioner ensures that you are able to claim a higher Medicare rebate for each of your consultations with a specialist Sports Physician. You are able to make an appointment with a referral from an allied health professional such as a physiotherapist or podiatrist, or without a referral, however you will receive a lower Medicare rebate for these consults.
You require a new referral for each new issue, or every 12 months from a GP, or 3 months from another Specialist.
What to bring
Please bring your referral, and any x-rays, scans or medical tests which may be relevant to your injury or condition. If you are unable to find the scans, please bring relevant reports so that we are able to attempt to access them electronically.
What to wear
To allow a thorough assessment and maintain modesty, you should wear comfortable clothing, or a change of clothing, that will allow our practitioners to view and assess your injured body regions. This is especially important for injuries of the hip, knee, back and shoulder. For compartment pressure testing, you will need to bring clothing and footwear that is suitable for exercise.
Parking and Transport
At Brecken Health South Perth, there is parking behind the building, on the street and in the shopping centres nearby. There is also public transport available. Please find information at the Transperth website.
Payment
Payment on the day is required for all visits. We have EFTPOS claiming for your convenience and we also accept Visa, Mastercard and American Express. Consultations may attract a Medicare rebate, which is claimable by the patient. If your bank details are registered with Medicare we can submit the claim electronically on your behalf. You should always bring your Medicare card to your appointments. Please be aware that visits to a Sport and Exercise Physician are not claimable on your private health care fund.
Workcover and MVIT patients are seen, however you will need to bring your referral, claim number, date of accident, employer’s full contact details and insurance company details to your appointment. Please be aware that all accounts are the responsibility of the patient when a claim is denied.
Some services do not attract a Medicare rebate, regardless of referral status (e.g. screening medicals for sports, reports for Defence Force Recruiting, visco-supplementation, autologous blood or PRP injections).
Reception Hours
Reception staff are available between the following times
Monday-Friday 8am – 5pm
Clinics Hours and Appointments
For all appointments please phone Brecken Health South Perth on (08) 9222 9922
Appointments in South Perth are available Monday to Friday. You can book online.
Practice Communication
Telephone calls from patients will not generally be put through to our sports doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare.
Prescriptions
Please make an appointment to see your sports doctor if you require a prescription or referral.
Referrals
Sports Doctors in this practice are competent at handling health problems. When necessary, they are able to draw on opinions from specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.
Interpreters
If English is not your first language and you would prefer an interpreter, this can be arranged at no cost via reception. Alternatively, some of the languages our doctors speak include Mandarin, Cantonese, Malay, Hokkien, Indonesian, and German.
Recalls/Reminders
We have a recall / reminder system. We will contact patients with clinically significant results, and advise if your doctor wishes to see you. We will also send reminders for follow-up appointments that are due. We may contact you via SMS, phone call, or letter. If you do not wish to be reminded, please let your Sports Doctor know.
Results
Our Nurses cannot interpret results & will only relay a message as stated by the Sports Doctor. You must make an appointment with the Sports Doctor to discuss results.
Privacy and Patient Health Information
Our practice ensures patient confidentiality at all times. All patient information will be used for medical purposes only. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. Patients are enrolled in national and state screening registers (such as bowel screening) – please advise if you wish to opt out of this process.
Please see copy of our Privacy Policy
Email Policy
For a copy of our email policy, please see our “email policy“
Social Media Policy
For a copy of our email policy, please see our “social media policy“
Feedback and complaints
Should you wish to give the surgery any feedback or have a complaint on any aspect regarding the surgery, please address the practice manager, directly to your doctor or the Office of Health Review
www.healthreview.wa.gov.au—1800 813 583
Fees
Initial Consultation: $230.00
Review Appointment: $150.00
Please be aware we are a private billing practice so private patients will be required to pay a GAP beyond the Medicare refund. Payment is required the day of the appointment and can be made by cash, cheques, credit card or Eftpos.
It is at the discretion of the doctors to direct bill Medicare for pensioners and children up to age of 15. Health Care Card holders may be billed at a discounted rate.
Please note that a cancellation fee of $85 will be issued if 24 hours’ notice is not given.
Frequently Asked Questions
How do I order a script from my doctor without seeing them?
If you unable to come into the practice and would like to order a script you can organise a Telehealth appointment. Brecken Health South Perth are now able to provide E-Scripts, where a Sports Doctor can send a script token to your phone and you can use it at a pharmacy. Paper scripts are still available if you wish however, if you are unable to collect the script yourself, we require consent from yourself (the patient) authorising the nominated person to collect the script. There are particular types of scripts that will only be provided when seeing the doctor and cannot be ordered without seeing them. It is recommended that you call reception prior to coming in to collect your script to ensure it is ready.
What do I do if I have a complaint or give feedback?
If an unforeseen circumstance arises and you are not happy with the service at Brecken Health South Perth we would greatly appreciate your feedback so we can improve our service for your benefit. You may call and speak to the Practice Manager, send a letter or email addressed to the Practice Manager or request a client complaint form, which can be completed and returned to the Practice Manager. They will investigate the matter and provide you with feedback. If you wish the matter to be taken further patients may contact the Health and Disability Service Complaints Office on www.hadsco.wa.gov.au. We also have a suggestion box in our main waiting room with suggestion response sheets and pencils available.
How do I speak to my Sports Doctor?
If you wish to speak with your sports doctor, phone reception who then will ask what the phone call is regarding and see if the doctor is available to take your call. If the doctor is unavailable, you may be able to discuss the matter with one of our nurses. If not, the receptionists can take your details and pass them onto the doctor for them to return your call when available.
Please note: Doctors can be extremely busy throughout the day so they may not call back until the next day. If your call is urgent we recommend booking an appointment to see your doctor instead.
How does the practice appointment reminder system and recalls work?
We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.
Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.
How do I get urgent results?
For all urgent results either a nurse or doctor will call the patient to give them their results over the phone or let them know they need to attend for a follow up appointment. If the patient does not answer or the phone number is incorrect/disconnected then a letter will be sent in the post to the patient’s listed address letting the patient know they need to contact the practice immediately . Messages can only be left when your name is stated on the answering service.
What is the practice privacy policy and confidentiality policy?
The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Brecken Health’s privacy policy is a standard policy for Australian Medical surgeries. All staff members of Brecken Health are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.
Please note: Our practice does not prescribe drugs of addiction.
